India Dreamin : Indian Salesforce Community Conference

India Dreamin : Indian Salesforce Community Conference If you are passionate about Salesforce, this is going to be one of the best community event you would be attending. India Dreamin is open to all 🙂 Here’s Why: If you fall into any of the following categories, You must surely attend. If you are a student… Read More India Dreamin : Indian Salesforce Community Conference

Introduction : CRM & Salesforce

Hello Friends, Let’s begin with understanding what is a CRM (Customer Relationship Management) and how Salesforce helps as a CRM tool. Customer Relationship Management Customer Relationship Management is a methodology which is followed to record and analyse organizations interactions. Now in an organization, interactions can be seen in different forms. These can be primarily listed as under: Phone Calls. Email Conversations.… Read More Introduction : CRM & Salesforce