Hello Friends, This post is in continuation to Introduction to CRM & Salesforce This post is intended towards the same through a video session. This will further help you to understand the CRM as a concept and get familiar with Salesforce in an intuitive way. Follow the link to view the video session: Introduction To CRM… Read More Introduction: CRM & Salesforce : Video
Hello Friends, Let’s begin with understanding what is a CRM (Customer Relationship Management) and how Salesforce helps as a CRM tool. Customer Relationship Management Customer Relationship Management is a methodology which is followed to record and analyse organizations interactions. Now in an organization, interactions can be seen in different forms. These can be primarily listed as under: Phone Calls. Email Conversations.… Read More Introduction : CRM & Salesforce
