Introduction : CRM & Salesforce

Hello Friends, Let’s begin with understanding what is a CRM (Customer Relationship Management) and how Salesforce helps as a CRM tool. Customer Relationship Management Customer Relationship Management is a methodology which is followed to record and analyse organizations interactions. Now in an organization, interactions can be seen in different forms. These can be primarily listed as under: Phone Calls. Email Conversations.… Read More Introduction : CRM & Salesforce